We stand behind our collections and want you to be happy with them. If you received a damage or defective item, please contact us at Stephanie@lambandcat.com so we can resolve this right away for you. We do not accept returns, but exchanges are allowed. Shipping for exchange at your expense. All items exchanged must be new, unused and in original packaging with tags on still. Exchange must be within 15 days of order being received (per tracking).